e-care agent - (US-MA-Chelmsford - 01824)

Minimum Education: High School
Jobcode: 30665291_157001321
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Respond to Chat & email inquiries of High Speed Internet, Telephony, and Cable subscribers, covering full range of customer services (serviceability, sales, technical problems, and billing) in a prompt and professional manner.Development/Enhancement of Chat & email response templates.Interact with other departments to resolve complex issues and inquiries.Correct errors/discrepancies with customer billing as necessary.Resolve delinquent customer account balance issues.Train on the utilization of the applicable Chat and Email application(s) to perform the daily Chat customer service/Email response functions.Periodically assist with the training and mentoring of new employees.Receive regular feedback on Chat/email quality as a result of having Chat/emails and customer replies monitored and evaluated on a regular basis by supervisor.Represent Responsibilities in a professional and positive manner.Other duties assigned.

Punctual, regular, and consistent attendance. Available schedules:  Tuesday - Saturday 2:30pm -11:00pm; Sunday - Thursday 3:30- Midnight; Tuesday - Saturday 3:30pm - Midnight or Wednesday, Thursday, Friday and Saturday 1:30pm - Midnight.
Comcast is an EEO/AA/ Drug Free Workplace

Required Skills:
Experience with PCs, installing software programs, and troubleshooting operating systems, software and hardware.Familiarity with MAC and/or Windows operating systems.Proficiency with WWW and Internet, and Email.Excellent written communication skills.Ability to work independently. Proven history of problem solving and troubleshooting ability.
Ability to work overtime, as needed.

Comcast is not accepting unsolicited assistance from search firms for this employment opportunity.  All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means